FAQs

How Do I Know if a Fabric is in Stock at Khidmat ?

 
  • Items are in stock unless marked ‘Sold Out’.
  • Items in your shopping bag can still be bought by others until you complete your order.
  • If a fabric is out of stock, email orders@khidmat.co to check for restock updates.

How Soon Can I Get My Order and How Much Will it Cost at Khidmat ?

  • Production Time: 6-10 days
  • Quality Check: After production, our QA team checks for issues.
  • Shipping: 5-8 days depending on your location

For shipping charges, view our shipping options.

How Do I Return or Exchange an Item at Khidmat ?

  • No Returns or Exchanges: Custom jeans are made to your measurements and options.
  • Report Issues: Email support@khidmat.co if there’s an error in the making.
  • Resolution: If it’s a genuine mistake on our part, we’ll rectify it and ship another pair.

How to Make a Purchase at Khidmat ?

  • Browse Fabrics and Design Options: Find your preferred fabric and design.
  • Select Size and Measurements: Choose your size and provide measurements.
  • Add to Bag: Click ‘Add to Shopping Bag’ for your selected item.
  • Review Your Bag: Click the ‘Shopping Bag’ link at the top to review items. Use ‘Remove’ to delete items if needed.
  • Checkout: Click ‘Checkout’ to complete your order.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE AT KHIDMAT ?​

Yes, your personal information is kept private and confidential. We will not rent or sell your details.

Information Required:

  • Registration: Name, mailing address, email address
  • Order Processing: Billing address, shipping address, telephone number, credit card details

We may share details with a credit reference agency to verify your order.

Updates: We may email you about new arrivals and services. To opt out, email info@khidmat.co

Where is My Order?

We aim to dispatch all orders as early as 24 hours from when it is ready to ship after making process. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Custom Made Tailored Jeans is not responsible for any delays caused by destination customs clearance processes.

Do you charge for shipping?

Yes, we do have shipping charges based on the order value.

Which Measurements Should I Choose for Khidmat ?

  1. Body Measurement:
    • Follow our measurement guide.
    • Take measurements yourself or with a friend’s help.
  2. Garment Measurement:
    • Use your best-fitting jeans to take measurements as guided.
    • Our masters will replicate these measurements unless specified otherwise.

Important Tips:

  • If choosing a different fit and waist from your existing jeans, provide body measurements or specify details in additional notes.
  • Be available via email for any clarifications during the order process.

For further assistance, contact our customer care team at orders@khidmat.co

Do I Need to Set Up an Account to Place an Order at Khidmat ?

Yes, you need to register during checkout. By creating an account, you can:

  • Track orders and review past purchases
  • Manage account details, address book, and email preferences
  • Create and update your wish list
  • Save your measurement profile for future orders

To register, go to the Register page and fill in your details.